The long-standing customer who operates a fleet of Doosan powered passenger and fishing vessels was in need of assistance after the Perkins engine developed running issues following the winter idle time. Engineers were quickly organised and were on board the vessel the same day to carry out a diagnosis using a proven test plan and the customer updated on the findings. Watermota was able to source the genuine Perkins parts to allow cost effective repairs to be carried out in time for the vessels annual survey, and start of the working season.
“We understand that there is never a good time to have mechanical issues on board a vessel from a safety and financial downtime point of view. This is why we focus on using proven diagnostic test plans to ensure the customer gets the right advice first time, removing the need for extended downtime, repeat visits and costly secondary repairs. Our 30 plus dealer network which extends over the UK, Ireland, Iceland, and the Channel Islands provides great coverage to all customers, and with large quantities of stock being held at our headquarters in South Devon we are able to provide parts support for even major repairs on a same day/next day basis.” Dave Guest- Service Manager